Waterbabies

Policies

Health - Registration - Make-Up & Refund

Check our our Newest Policy regarding returning students : Thanks to your feedback, Waterbabies is happy to announce a policy that is a great opportunity for returning families!

Ears – Internal ear infections are not caused by water entering the ear externally. Swimmer’s ear is an external infection that occurs if you are in the water 3-4 hrs per day.

Don’t feed your child one hour before coming to class to avoid the possibility of throwing up during class.

Chicken pox – please wait until the scabs start to fall off before coming to class.

Diarrhea – do not attend class until there is 7-10 days with no sign of any diarrhea.

Fever – Please do not attend class if your child has a fever.

Cold - if your child has a cold and your child feels okay you can come to class, the humidity may help clear sinuses.

Keep us informed of any other health conditions or contagious illnesses.

Weather – be sure to dry ears and hair after exiting the pool. During the cold months please bring a hat for your child.

Chlorine: We are not in the water long enough for the chlorine to be a problem unless you or your child has chlorine sensitivity. For sensitive skin, Shea Butter, Jojoba Oil and Vitamin E used before and after swimming provides protection.

Hot Tub – Please never leave your child unattended in the hot tub and never for more than 10 minutes.

Poop Accidents - If you suspect your child has had a poop accident during classes, please do not check their swim diaper while still in the water; go to the nearest edge and check (being careful not to drop it in the pool or on the pool deck.) If they have had a poop accident, you can clean them up in the shower and rejoin classes if appropriate. Please be aware that if there is a poop accident that gets in the pool, we must chemically shock the pool and cancel classes for at least 3 hours to let the water cycle through the filter.

Swim Diapers – Everyone under 5 years old (potty trained or not) needs to wear a cloth reusable swim diaper, no disposables. The swim diaper needs to fit snuggly around the legs and waist. To view a video on how to fit a swim diaper click here
No Wrap-Arounds
We would like to clarify the type of swim diapers that are acceptable for Waterbabies classes.
Only the cloth, re-usable diapers that have elastic around the waist & legs are acceptable:

Of course, girls' swimsuits & boy's swim trunk that have these diapers built-in are also acceptable.

Cloth diapers that have a wrap-around style are NOT acceptable, as there is no secure elastic to contain any accidents:

And of course, disposable swim diapers are also NOT acceptable:

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Registration Policies

Fees - There is a $10.00 non refundable Registration Fee each session you sign up for.
Listed instructors are subject to change.
WAIT for the class - Pool space is limited so please enter and leave the pool promptly at your lesson time. Do not allow your child to wander on the pool deck. The instructor will take roll and then start the class lesson.
Great opportunity for returning families!
Now you can sign up to do a 15-minute level assessment with one of our top Instructors. This will provide you with two things:
1. You will know the appropriate level class to sign your child up for - which will eliminate any doubts at the start of the session.
2. You will have opportunity to sign up during the Early Registration with the current families.
In order to qualify for this opportunity, you must meet these requirements:
* You must have previously swam in our Waterbabies Program for (2) consecutive sessions.
* You must pay a $25 Level Assessment Fee.
* You must sign-up for and complete a Level Assessment.
If you meet the above qualifications and would like to sign-up for the Swim Assessment, please sign-up online as soon as possible!

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Make-up and Refund Policies

We do not have make-ups for missed classes due to illness, vacation, etc.
In lieu of make ups we offer two family swim passes to be used at the First St. Fitness pool (only). To redeem the pass (there is no physical pass) you need to confirm that there is “open swim” by calling First St. Fitness (425-450-8870). Then check in at the desk when you arrive. They have a list of all of our families enrolled in the session and will check off your name.
There are no refunds unless you cancel one week prior to classes starting. To cancel, you will need to speak to someone in the office.
If a class is cancelled by Waterbabies we schedule a makeup class. In some cases, due to pool scheduling, it may be necessary to schedule a make-up class on a different day then your regular class, however whenever possible we will schedule make-ups on the same day and time as the class that was cancelled. If you cannot attend the rescheduled make-up class no credit or refund will be given.
We do offer credit for family emergency/serious illness, for situations where you or your child cannot swim for the remainder of the session. We do require that you provide us with a doctor’s note stating that you cannot continue. Credits are based on the date you notify the office that you will not be continuing – we do not back-date credits. We will credit your Waterbabies account (not your credit card) and that will be available to use against future swimming lessons with us for up to one year.

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